Modern Matter

No promo code is needed! Eligible Black Friday savings will automatically apply to product prices during the sale.

Do I need a promo code to receive the Black Friday discount?

Sale Information

How can I track my order?

What is the lead time for an order I just placed?

When can I expect my Pre-Order to ship?

Order Status

What is your return policy?

How do I handle a return?

How can I make an exchange?

My order arrived damaged. What do I do?

Returns & Exchanges

The item I want is Out of Stock, how can I find out when it’ll come back?

Can I Pre-Order an Out of Stock item?

Why Aren't I Able to Add More of This Item to my Cart?

Back Ordered Items & Stock Inquiries

Do You Have a Trade Program?

I applied for the Partner Program, What Next?

The Trade Application Says I Already Have an Account?

I Have a Trade or Partner Program Account, Why am I Being Charged Tax?

I Have an Account Already, Can I Sign up for the Trade or Partner Program?

Partner Programs & Trade

How do I order samples?

Where can I find the item dimensions?

What kind of gemstones do you use? Are they all semi-precious?

How do I polish the hardware?

What kinds of finishes do you have?

Understanding Prop 65 Warnings on Modern Matter Products

Where Modern Matter hardware is made?

Why does my gemstone hardware look slightly different from the photos online?

Product Questions

What are your lead times?

What payments do you accept?

How much does shipping cost?

Do you ship internationally?

Payment Methods & Shipping Information

Do you ever have sale events?

When is Modern Matter's Black Friday Sale?

What is the Modern Matter Black Friday offer?

Is the Archive Collection included in the Black Friday Sale?

Do Trade members receive a special Black Friday discount?

Are there special discounts for Dealers during Black Friday?

What products are excluded from the Black Friday Sale?

Can I shop the Black Friday Sale in person or place an order by phone?

Can I return or exchange items purchased during the Black Friday Sale?

When will my Black Friday order ship?

Do you accept special and custom orders?

How do you work for commercial projects?

What is your warranty?

California Prop 65 Warning

Warranty & Special Requests

Do I need a promo code to receive the Black Friday discount?Updated 3 hours ago