We accept Shop Pay, Visa, MasterCard, AMEX, Amazon Pay, and PayPal. All orders must be paid in full in order to reserve the merchandise and before the order is shipped.

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We accept Shop Pay, Visa, MasterCard, AMEX, Amazon Pay, and PayPal. All orders must be paid in full in order to reserve the merchandise and before the order is shipped.

What payments do you accept?

All in-stock item orders are shipped via UPS within 5-7 business days. Shipping costs are:. Flat Rate Standard:  $0 - $499.99 = $15. Flat Rate Standard:  $500 - $999.99 = $25. Flat Rate Standard:  $1000 - $1999.99 = $35. Flat Rate Standard:  $2000 &

All in-stock item orders are shipped via UPS within 5-7 business days.<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;Shipping costs are: <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Flat Rate Standard: &#xA0;$0 - $499.99 = $15<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Flat Rate Standard: &#xA0;$500 - $999.99 = $25<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Flat Rate Standard: &#xA0;$1000 - $1999.99 = $35<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Flat Rate Standard: &#xA0;$2000 &amp; up = $50

How much does shipping cost?

Modern Matter

Payment Methods & Shipping Information

How Can I Track My Order?

What is the lead time for an order I just placed?

When can I expect my Pre-Order to ship?

Order Status

How do I handle a return?

How Can I Make an Exchange?

My order arrived damaged. What do I do?

Returns & Exchanges

The Item I want is Out of Stock, How Can I Find Out When It’ll Come Back?

Can I Pre-Order an Out of Stock Item?

Why Aren't I Able to Add More of This Item to my Cart?

Back Ordered Items & Stock Inquiries

Do You Have a Trade Program?

I applied for the Partner Program, What Next?

The Trade Application Says I Already Have an Account?

I Have a Trade or Partner Program Account, Why am I Being Charged Tax?

I Have an Account Already, Can I Sign up for the Trade or Partner Program?

Partner Programs & Trade

How do I order samples?

Where can I find the item dimensions?

What kind of gemstones do you use? Are they all semi-precious?

How do I polish the hardware?

What kinds of finishes do you have?

Understanding Prop 65 Warnings on Modern Matter Products

Where Modern Matter Hardware is Made?

Why does my gemstone hardware look slightly different from the photos online?

Product Questions

Do you ever have sale events?

Sale Information

Do you accept special and custom orders?

How do you work for commercial projects?

What is your warranty?

California Prop 65 Warning

Warranty & Special Requests