My order arrived damaged. What do I do?Updated 3 months ago

If your order arrives damaged, defective, or incorrect, please contact our Customer Care team at [email protected] or 704-749-2110.

To help us resolve the issue as quickly as possible, please include:

• Order number

• A description of the issue

• Photos of the item, packaging, and shipping label 

Once the issue has been reviewed and approved, we will arrange a replacement, exchange, or full refund, including any applicable shipping charges.