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Returns & Exchanges

How do I handle a return?

If you’re not completely happy with your purchase, you can return it within 30 days of delivery for a full refund, subject to the following terms:. Restocking Fee: A 20% restocking fee applies to all returned items. Return Shipping Label Fee: A $15 f

How Can I Make an Exchange?

If you would like to exchange an item, no restocking fee will be applied, and there will be no charge for a return shipping label or for shipping the new product to you. To exchange an item, please follow these steps:. 1. Select an Alternative Item:

My order arrived damaged. What do I do?

All of our products are hand-crafted and made of natural gemstones. Because of this, there will be slight variations, meaning hardware sets may not be identical. In the event that an item arrives damaged, please email [email protected] to reque