What is your return policy?Updated 3 months ago
Returns & Exchanges
Modern Matter hardware is made from solid brass, a material built to outlast trends, installation cycles, and the projects it anchors. Each piece is carefully designed by our team, crafted by artisans, and assembled and inspected in our Virginia Beach studio.
Because many of our pieces are prepared specifically for each order and require detailed inspection upon return, eligible returns are subject to a restocking fee. This helps us maintain the high level of quality and care that our customers expect.
For customers looking for exchanges, we offer complimentary exchanges on eligible items, including a prepaid return label and complimentary standard shipping on the replacement order.
For guidance at any stage, our Customer Care team is here to help at [email protected] or 704-749-2110.
Return Policy at a Glance
Policy Area | Terms |
|---|---|
Eligible items | Returnable within 30 days of delivery |
Condition | Unused, uninstalled, in original protective packaging |
Restocking fee | 20% restocking fee and $15 return label deducted from refund |
Exchanges | Complimentary for eligible items |
Damaged or incorrect items | Replaced or refunded with no processing or shipping fees |
Processing time | 7–10 business days from the receipt of the returned item(s) |
Custom Items and Made to Order Items | Not refundable unless faulty or damaged |