Tracking information is automatically sent to the email address provided at checkout as soon as it becomes available. If you haven’t received tracking details for your in-stock items within 5–7 business days, please contact us at hello@modern-matter.

Tracking information is automatically sent to the email address provided at checkout as soon as it becomes available.If you haven&#x2019;t received tracking details for your in-stock items within 5&#x2013;7 business days, please contact us at <a rel="noopener">hello@modern-matter.com</a>, and we&#x2019;ll be happy to assist you.

How Can I Track My Order?

Shipping and Availability Information. In-Stock Items:Any in-stock item ships within 5–7 business days. Please note that lead times may be extended during high-volume periods or the holiday season. Out-of-Stock Items:Lead times for out-of-stock items

Shipping and Availability Information<ul><li>In-Stock Items: Any in-stock item ships within 5&#x2013;7 business days. Please note that lead times may be extended during high-volume periods or the holiday season.</li><li>Out-of-Stock Items: Lead times for out-of-stock items vary based on the specific piece. To check the restock date for items you&#x2019;re interested in, email us at <a rel="noopener">hello@modern-matter.com</a>, and we&#x2019;ll be happy to assist.</li><li>How to Identify Availability:<ul><li>Items in stock will display an &quot;Add to Cart&quot; button.</li><li>Out-of-stock items will show &quot;Sold Out&quot; or &quot;Coming Soon&quot; in place of the button.</li><li>The stock quantity for in-stock items is visible just below the &#x201C;Add to Cart&#x201D; button. </li></ul></li><li>Pre-Orders: Some out-of-stock items may be available for pre-order. The purchase button will display &quot;Ships by Date&quot; with the expected restock date.</li><li>Partial Shipments: If an item in your order is back-ordered, your order may be shipped in multiple parcels.</li></ul>

What is the lead time for an order I just placed?

If you’ve placed a pre-order on our site, the expected restock date will be displayed on the purchase button and included in your confirmation email. For pre-orders made directly with our team, we’ll provide the restock date at the time of purchase.

If you&#x2019;ve placed a pre-order on our site, the expected restock date will be displayed on the purchase button and included in your confirmation email. For pre-orders made directly with our team, we&#x2019;ll provide the restock date at the time of purchase.Restock dates are estimates based on the most up-to-date information available and may be subject to change. We&#x2019;ll do our best to keep you informed of any updates. If the restock date has passed and you haven&#x2019;t received tracking information, please don&#x2019;t hesitate to email us at <a rel="noopener">hello@modern-matter.com</a>, and we&#x2019;ll be happy to assist!

When can I expect my Pre-Order to ship?

Thank you for your support during our Black Friday & Cyber Monday Sales (November 25–December 2, 2025). Due to high demand, please review the following shipping updates:. Important Notes:. If you have any questions or need assistance, feel free to co

Thank you for your support during our Black Friday &amp; Cyber Monday Sales (November 25&#x2013;December 2, 2025). Due to high demand, please review the following shipping updates:<ul><li style="font-family: Arial, Helvetica, sans-serif;">In-Stock Items: All in-stock item orders are shipped via UPS within&#xA0;10 business days.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;">Back-Orders &amp; Pre-Orders: Back-ordered items may result in multiple shipments. Pre-orders may take up to 8 weeks for delivery.</li></ul>Important Notes:<ul><li style="font-family: Arial, Helvetica, sans-serif;">We ship orders complete, meaning your order will not ship until all items, including back-ordered items, are available.</li><li style="font-family: Arial, Helvetica, sans-serif;">We cannot ship to PO boxes, so please provide a physical address for delivery.</li></ul>If you have any questions or need assistance, feel free to contact us at <a rel="noopener">hello@modern-matter.com</a>. Thank you for your patience and understanding!

Shipping Notice: Black Friday & Cyber Monday Sales

Modern Matter

Order Status

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My order arrived damaged. What do I do?

Returns & Exchanges

The Item I want is Out of Stock, How Can I Find Out When It’ll Come Back?

Can I Pre-Order an Out of Stock Item?

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Back Ordered Items & Stock Inquiries

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Partner Programs & Trade

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Understanding Prop 65 Warnings on Modern Matter Products

Where Modern Matter Hardware is Made?

Why does my gemstone hardware look slightly different from the photos online?

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